Privacy Policy

We may collect the following categories of personal information:

Personal Identification Information

• Full name, email address, phone number, and postal address
• Passport or government-issued ID details (required for check-in)
• Date of birth and nationality

Booking & Payment Information

• Reservation details including arrival/departure dates and special requests
• Payment information (processed securely via third-party payment providers; we do not store full card numbers)
• Transaction history and booking correspondence

Technical & Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie data and similar tracking technologies

Communications

• Emails, WhatsApp messages, and other correspondence you send us
• Feedback, reviews, and survey responses

We use the information we collect for the following purposes:

• To process and manage your reservation — confirming bookings, processing payments, and coordinating your arrival
• To provide our services — including in-villa staff arrangements, transport, spa bookings, and concierge requests
• To communicate with you — responding to enquiries, sending booking confirmations, and providing pre-arrival information
• To comply with legal obligations — including immigration requirements, tax regulations, and applicable Indonesian law
• To improve our services — analysing usage data to enhance website functionality and guest experience
• To send marketing communications — only where you have given explicit consent or where permitted by law

Where GDPR applies, we process your personal data on the following legal bases:

• Contract performance — processing necessary to fulfil your reservation and provide our services
• Legal obligation — compliance with applicable laws and regulations
• Legitimate interests — improving services, fraud prevention, and security
• Consent — for marketing communications and non-essential cookies. You may withdraw consent at any time.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers — payment processors, email service providers, and IT support
• Booking platforms — third-party reservation systems (such as Cloudbeds) used to manage your booking
• Legal authorities — where required by Indonesian law, court order, or government regulation
• Professional advisers — lawyers, accountants, and insurers, where necessary and under confidentiality obligations

Forever Bali Villas is based in Bali, Indonesia. If you are accessing our services from within the European Economic Area (EEA) or United Kingdom, your data may be transferred to and processed in Indonesia. We take appropriate safeguards to ensure such transfers comply with applicable data protection laws.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support our marketing activities.

Types of Cookies We Use

• Strictly Necessary Cookies — essential for the website to function. These cannot be disabled.
• Analytics Cookies — help us understand how visitors interact with the site. We only use these with your consent.
• Marketing Cookies — used to deliver relevant advertisements. We only use these with your consent.

You can manage your cookie preferences at any time via our cookie consent banner or by adjusting your browser settings.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Guest booking records are typically retained for a minimum of 5 years in accordance with Indonesian tax and business record-keeping requirements. Marketing data is held until you withdraw consent or unsubscribe.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — to obtain a copy of your personal data
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data, subject to legal obligations
• Right to restriction — to limit how we process your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at bookings@foreverbalivillas.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, access controls, and regular security assessments.

Our website may contain links to third-party websites, including booking platforms and social media channels. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Forever Bali Villas
• Gapura Vista Residences, Jl. Pura Masang Kelod
• Nusa Dua Selatan, Badung, Bali, Indonesia
• Email: bookings@foreverbalivillas.com
• WhatsApp: +62 819 9648 8881