FAQ

Wondering how to book one of our beautiful Bali villas on our website? Here are the most common questions from our past customers.

Our guarantees of best price and quality

Q : When are the peak periods at the hotel?

Peak periods are in July, August, September, Christmas, New Year.

Q : Distance and costs to travel from airport, bus terminal, shopping centres, tourist attractions?

It takes five kilometers from airport to reach our villa. We provide airport transfer service is at Rp 300,000 net per car per trip. The maximum capacity per car is only 4 people including luggage.

Q: What are the differences amongst the room types?

Santai Villa

Ocean Look Out Master Room – One Bedroom Pool Villa
This is a unique split-level accommodation choice with direct access to a lagoon swimming pool. Ideal for couples, the Lagoon Villa provides a simple living experience within a tropical environment. No space for an additional extra bed, and children are not allowed for safety reason.

Master Room – One and Two Bedroom Villa
This villa is an ideal escape for couple and family who loves to be surrounded by a spacious lush tropical garden. A public pool is available within Garden Villa complex and nestled in a serene landscaped garden balanced with natural stone.

Children Room – Two Bedroom Villa
This stylish two bedroom villa is dedicated to those travelers who expect a generous space with private pool, adequate facility, and secluded garden setting. Ideal for families or group of friends.

Guest Room – One Bedroom Pool Villa
Grand Deluxe is ideal selection for couple retreat or honeymoon escape. This contemporary designed private villa provides a comfy king-sized bedroom integrated with living and dinning room, 4 x 8 meters private swimming pool, oversize bathroom, and fully equipped kitchenette.

Garden View Studio – Two Bedroom Pool Villa
The villa offers an ideal spacious accommodation for traveler with families, friends, or group. This uniquely contemporary-designed highlights Balinese traditional rice barn house style with a natural thatched roof in a fabulous contemporary design. The villa features spacious private pool, a mezzanine loft for intimate and relaxing social spot, an integrated living space with dining area and kitchenette.

Garden View Guest Studio – Two Bedroom Pool Villa
This two bedroom villa offers a smart stay selection for guest with families, friends, or groups on their Bali holiday in Seminyak. The villa features 4×7 meters private pool, semi open living area integrated with kitchenette and dining space, a king size bed and twin beds, and en-suite bathrooms.

Pandawa Villa

Ocean Suite One – One Bedroom Pool Villa
This is a unique split-level accommodation choice with direct access to a lagoon swimming pool. Ideal for couples, the Lagoon Villa provides a simple living experience within a tropical environment. No space for an additional extra bed, and children are not allowed for safety reason.

Ocean Suite Two – One and Two Bedroom Villa
This villa is an ideal escape for couple and family who loves to be surrounded by a spacious lush tropical garden. A public pool is available within Garden Villa complex and nestled in a serene landscaped garden balanced with natural stone.

Garden View Room – Two Bedroom Villa
This stylish two bedroom villa is dedicated to those travelers who expect a generous space with private pool, adequate facility, and secluded garden setting. Ideal for families or group of friends.

Pool View Room – One Bedroom Pool Villa
Grand Deluxe is ideal selection for couple retreat or honeymoon escape. This contemporary designed private villa provides a comfy king-sized bedroom integrated with living and dinning room, 4 x 8 meters private swimming pool, oversize bathroom, and fully equipped kitchenette.

Pandawa Studio – Two Bedroom Pool Villa
The villa offers an ideal spacious accommodation for traveler with families, friends, or group. This uniquely contemporary-designed highlights Balinese traditional rice barn house style with a natural thatched roof in a fabulous contemporary design. The villa features spacious private pool, a mezzanine loft for intimate and relaxing social spot, an integrated living space with dining area and kitchenette.

Pandawa Room – Two Bedroom Pool Villa
This two bedroom villa offers a smart stay selection for guest with families, friends, or groups on their Bali holiday in Seminyak. The villa features 4×7 meters private pool, semi open living area integrated with kitchenette and dining space, a king size bed and twin beds, and en-suite bathrooms.

Q : How can I make a reservation?

You can make your reservation through this hotel’s website by using the ‘Booking’ form on each villas or you can contact us by phone or email.

Q : Can I book multiple rooms with one reservation?

Yes, you can. Please note that the multiple villa booking is applicable for all villa types only with the same selected period of stay.

Q : How long will I get the response back about my email inquiry from your reservation

Please expect our response within 1 day from your email sent time. We will respond your inquiry during working hours only in local time (GMT +8)

Q : What is the check in and check out time?

Check in time is 3 pm (subject to room availability) and check out time is 12 noon.

Q : Can I check-in early? Can I check-out late?

Yes, those requests are subject to room availability and with charges.

Q : How much does the breakfast cost in villa?

For adult, the breakfast charges Rp 200,000 net per person. Meanwhile, the children will be charged at Rp 100,000 net per pax.

Q : Is it necessary for me to provide my credit card details during the reservation process?

Yes, in order to guarantee your room reservation. The card will only be charged in the event of last minute cancellation and no show.

Q : Which credit cards can be used to guarantee a reservation?

Visa and Mastercard

Q : How do I change or cancel the reservation I made on-line?

Q : What is the cancellation policy?

Cancellation penalty will be applied for any cancellation as indicated during making reservation.